Apple offers free technical support over the phone and online, both with their own experts and authorized third-party providers. Is an Apple consultation free?Īn Apple consultation is generally free. Customers can also make service inquiries, or purchase products and accessories through Apple’s online store.Ĭustomers can also visit the Apple Support app, or visit an Apple Retail Store to speak with one of the Apple Specialists for further assistance. Additionally, Apple Support online provides tools and tips to help customers troubleshoot and diagnose product issues. local time on Saturday and Sunday in most countries. local time Monday through Friday, and from 9:00 a. However, customers can contact Apple Support via phone for assistance between 8:00 a. No, Apple does not have 24 hour customer service. It is highly recommended that you call ahead to make sure that the Genius Bar or Service Provider can accommodate your request, as there may be limited availability for appointments. Once this information is submitted, you can select the appointment date and time, as well as the Apple Store or Authorized Service Provider in your area.įor further assistance, you can also contact the Apple Support phone line at 1-800-MY-APPLE (1-80) to inquire about booking an appointment. If you are making an appointment online, you will be asked to provide your Apple ID, location, type of appointment and product information. From here, you can select the “Schedule a Repair” option, or if you have a specific issue that you would like to discuss with one of Apple’s support personnel, you can also select the “Make a Genius Bar reservation or appointment” or “Call Apple Support” options. If you would like to make an appointment with an Apple Store or Apple Authorized Service Provider, please visit Apple’s support website at apple. Once your appointment has been booked and confirmed, you will receive an email confirmation with the details of your appointment. You will then be able to select the date and time for your appointment and confirm it. Provide details regarding the products you are bringing in and your Apple ID. Select the type of appointment you would like to book and follow the onscreen instructions. Open the Apple Store app and select the store you would like to visit. You can also book an appointment through the Apple Store app. Once all the requested information is provided, you will be able to select the date and time of your appointment and confirm it. You will be asked to provide details regarding the products you are bringing in and your Apple ID, if you have one. Select the type of appointment you would like to book and follow the instructions. Once on the store page, you will find a link to “Book an Appointment” at the top of the page. To book an appointment online, go to the Apple Store page on Apple’s website and select the store you would like to visit.
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